Privacy policy
Privacy Policy
Last Updated: April 2026
1. Who We Are
The Vintage Arena is an online vintage clothing retailer operating at thevintagearena.com. You can contact us at support@thevintagearena.com.
2. What Data We Collect
When you visit or make a purchase, we may collect: your name, email address, shipping address, phone number, payment information (processed securely via Shopify Payments and PayPal — never stored by us), IP address and browser data, and browsing behaviour on our site via cookies.
3. How We Use Your Data
We use your data to: process and fulfil orders, send order confirmations and shipping updates, respond to customer service enquiries, improve our website and product listings, send marketing emails only if you have opted in, and comply with legal obligations.
4. Cookies
We use essential cookies to operate the site (shopping cart, checkout), functional cookies to remember your preferences, and analytics cookies to understand how visitors use our site. You can manage cookie preferences via the cookie banner on your first visit.
5. Advertising & Tracking
We use third-party advertising tools to measure the effectiveness of our ads and show relevant promotions to interested shoppers. These tools may set cookies or use similar technologies. You can opt out via your cookie preferences at any time.
6. Sharing Your Data
We share your data only with: Shopify Inc. (our e-commerce platform), payment processors (Stripe, PayPal, Klarna), and shipping carriers (Royal Mail, DPD, DHL) for order delivery. We never sell your personal data to third parties.
7. Data Retention
We retain your order data for up to 7 years to comply with UK tax and accounting laws. Marketing data is retained until you unsubscribe. You may request deletion of your account data at any time.
8. Your Rights (UK GDPR)
Under UK GDPR you have the right to: access the personal data we hold about you, correct inaccurate data, request deletion, object to or restrict processing, and data portability. To exercise any right, email support@thevintagearena.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Security
All data is transmitted over HTTPS. Payment data is processed by PCI-DSS-compliant providers. We do not store full card numbers.
10. Changes to This Policy
We may update this policy periodically. The date at the top of this page reflects the most recent revision.
11. Contact
For any privacy-related queries: support@thevintagearena.com